I Do Not Want My Items

Should you not want your item after purchasing you can return it within 60 days of receipt unused, unopened and in the manufacturers original packaging. To do this please email our customer service team at customerservice@dwtoolshop.com with the details of your order and then arrange to have it shipped back to us.

*Please note: We do not provide free returns. The original shipping fee will also be deducted from your refund. You will not be charged the fee if an item is determined to be faulty or an error has been made so please make sure to note that information when filling out your return form.

Please ensure that a copy of your original paperwork is returned along with the item so we can trace it back. If you are not able to arrange return delivery we can arrange this for you at an additional cost. We will inspect the item and once satisfied that it is unused and in saleable condition we will process a refund* to your original payment method.

 Want to exchange an item?

We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order!

My item arrived incorrectly or damaged

If we have incorrectly supplied an item or it has arrived damaged or faulty you must notify our customer service team within 24 hours of receipt. Please include images of any error/fault/damage for our technical team to inspect.

We will arrange for the item to be uplifted and returned to ourselves. We will then inspect the item and once satisfied as to the defect we will either issue a replacement item or a full refund.

Please note however, If it is deemed to be in working order we will deduct both the collection cost and original shipping cost from your refund.

 My item has developed a fault outside of the returns period

All our products come with manufacturers warranty as standard. Please contact our customer service team with details of the item and the fault and we will endeavour to fix the issue quickly and easily.

The cost of the return shall be at the customer’s expense with the repaired or replaced product sent out free of charge.

Please note not all issues are covered by manufacturers warranty, if the parts are not covered our repairs team will let us know the cost and we will contact you to pay the outstanding bill before we can send the item back to you.

Return Address

DW Toolshop

160 Moria Road

Glenavy, Crumlin

BT29 4LR